privacy-policy
PRIVACY POLICY
Effective Date: October 2, 2026
We at 5Store (accessible via https://www.5store.in/
By visiting our Platform, providing your information, or using our retail, B2B, or B2S (Business-to-Supplier) services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, our Terms and Conditions, and applicable Indian data protection laws. If you do not agree, please do not access or use our Platform.
1. Collection of Your Information
When you access or interact with 5Store, we collect and store personal and business information provided by you from time to time:
- Account & Profile Data: When you register, place an order, or access our supplier/B2B portal, we collect details such as your name, business name, email address, local delivery address, contact number, and GST/business details (where applicable).
- B2B & B2S Supplier Data: For suppliers and merchants using our backend portal, we collect inventory updates, stock counts, order fulfillment data, and payout details required to process commercial transactions.
- Browsing & Device Usage: We collect data relating to your browsing patterns, preferences, device IP address, browser type, and URLs visited to improve our site performance, UI scaling, and overall shopping experience.
- Communications: If you contact customer support, submit feedback, or send emails, we retain those communications to address your queries and improve our services.
2. How We Use Your Information
We use your personal and business data to operate, maintain, and improve 5Store services, including:
- Order Processing & Fulfillment: To take and fulfill orders, manage local deliveries, update delivery status, and handle returns or replacements.
- B2B / B2S Platform Operations: To enable seamless inventory coordination between suppliers, buyers, and store administrators.
- Customer Support: To troubleshoot technical issues, answer inquiries, and resolve service or delivery grievances.
- Platform Security: To prevent, detect, and investigate fraudulent orders, unauthorized access, or misuse of our tools.
- Updates & Offers: To send order notifications, service updates, and optional promotional communications regarding new arrivals or local store deals.
3. Cookies and Tracking Technologies
We use "cookies" and standard data collection tools on certain pages of 5Store to help analyze web traffic flow, measure promotional effectiveness, and promote trust and safety.
- Essential Cookies: Assist in maintaining session states, shopping cart functionality, and secure portal logins.
- Analytics Cookies: We may use analytics services (such as Google Analytics) to help us understand how visitors interact with our website.
- Browser Controls: You are free to decline or delete cookies through your browser settings, though doing so may limit your access to certain features on our site.
4. Sharing of Personal Data
5Store does not sell or rent your personal data to third-party marketers. We share your information only under the following limited circumstances:
- Service Providers & Logistics: We share necessary delivery addresses, recipient details, and contact numbers with local delivery partners and suppliers strictly for order fulfillment.
- Payment Gateways: Transaction details are shared securely with authorized payment gateway providers to process digital payments and UPI transactions.
- Legal Obligations: We may disclose personal data if required by law, subpoena, or court order to comply with statutory legal processes or protect the rights, property, and safety of 5Store, our users, or the public.
- Business Restructuring: Should 5Store undergo a merger, acquisition, or restructuring, user data will remain protected under the terms of this Privacy Policy.
5. Links to External Sites
Our Site may contain links or embedded tools (such as Google Apps Script portals, payment links, or external tools). 5Store is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external site you visit.
6. Data Security Precautions
We maintain reasonable technical and operational security measures to safeguard your information against unauthorized access, loss, or alteration. While we employ standard web security protocols to protect your data, transmission over the internet cannot be guaranteed as 100% secure, and users share information with this understanding.
7. Children's Information
Use of 5Store is restricted to individuals who can form legally binding contracts under the Indian Contract Act, 1872. We do not knowingly collect personal data from minors under 18 years of age without parental or guardian consent.
8. Data Retention & Your Rights
- Retention: We retain your data for as long as necessary to fulfill order requirements, satisfy tax/legal obligations, or resolve business disputes.
- Access & Updates: You have the right to access, update, or correct your personal and business details by logging into your account settings or contacting support.
- Consent Withdrawal: You may withdraw your consent for optional marketing or data usage by emailing us. Please note that withdrawing consent for essential order processing data may prevent us from fulfilling your orders.
9. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Changes will take effect immediately upon being posted on this page with an updated "Last Updated" date.
10. Contact & Support Information
If you have any questions, concerns, or grievances regarding this Privacy Policy or data handling on 5Store, please reach out to us:
- Data Controller / Founder: Rahman Shaik
- Platform Website:
https://www.5store.in/ - Support Email: [email protected]
- Help & Contact Page:
https://www.5store.in/p/contact.html